A bit about us...

Miraperla.com is retail company located in Germany that lays value on the "human touch". You will not find automated answers or get the cold shoulder from us. We appreciate good customer service when we shop and do our best to give you the same experience.

Miraperla.com only imports and exports only authentic Murano/Venetian Glass beads from Venetian bead manufacturers located in Venice, and charge a good and fair price so you don't pay too much. If you find beads much cheaper than ours, they may not be authentic. Just like with Swarovski beads compared to regular facetted beads there is a difference. If you have ideas how we can improve let us know!

Please don't send us faxes or e-mails requesting to send you a catalog. You are seeing the only catalog we have: our website.

All prices are retail prices. This is a retail website.

Price changes become effective immediately and without prior notice. Please expect changes in prices and shipping charges around the first of the year.

Our prices are listed with VAT/Tax seperate for our customers outside of the EU. Should you be purchasing within the EU the VAT/Tax will be charged unless you can provide us with a valid VAT-id.

Venetian / Murano Bead Variations
These items are handmade. Designs and sizes will/can vary slightly. Due to the nature of handmade products, sizes and color may vary slightly.

Sizes And Color
Due to the nature of pearls and Venetian beads, sizes and color may vary slightly. . All Venetian beads, however, especially baby heart beads and millefiori, show handmade irregularities - these are considered a sign of handmade quality and are not reason for a refund. It is normal for some of the goldfoil to be on the outside of the beads, especially for baby heart beads - this is not a defect. If more than the normal irregularities are encountered in a batch of beads, we will include extra beads at no additional charge. Millefiori beads are not high quality beads, as you can see by the price. Please don't compare their quality to the quality of the gold and silver foil beads.

Custom Work and Matted Beads
Custom work and matted beads cannot be returned or exchanged. Custom work can be adjusted but will be charged extra

Swarovksi Crystallized Elements: We order directly from Swarovski GmbH in Germany. If you have a business liscence or VAT-id we will happily quote you our package prices which are not listed on the website.

If you open a new account with us you should be sent a 10% New Customer Coupon to your email address. Be sure to use it! This coupon is valid for the first 8 weeks after opening an account and can be used up to 10 times.

"Insufficient Stock" notice next to an item in the shopping cart means that we don't have the quantity on hand to fill your order, you will not be able to place your order if you attempt to order over this amount. Please note that Venetian beads are always in short supply - they are handmade. If you are looking for particular beads on our website and can't find them they are not in stock, we can order them! Simply send us an email at miraperla@miraperla.com and if possible reference our SKU or send a picture. It may be necessary to Special Order these beads but its absolutely not a problem.

If you've saved your shopping cart for a while, items which were in stock when you saved the shopping cart, may no longer be in stock when you place the order.

Special Orders: Special orders placed for quantities in excess of stock levels maintained by MiraPerla.com - Schmuckperlen G2B GmbH are binding orders and subject to a restocking fee of 20% if cancellation information is received less than 45 days in advance of anticipated and agreed to shipping date. Once shipped the order cannot be cancelled. A variation of the shipping date up to 45 days is possible and is not reason for cancellation of a special order. Special orders can only be returned if the merchandise delivered is substantive defective, ie the beads or merchandise is broken or cracked. We accept special orders only in writing. We require payment either by credit card, Direct Debit or wire transfer at the time of placing the order.

Payment: All orders must be prepaid unless specified by a MiraPerla account representative. Your credit card / bank account will be charged the moment you finalize your order. This process is automated, we have no influence on this.

Credit Cards: We accept Visa, MasterCard, and American Express. Please note American Express can only be processed offline please fax us your credit card details to 0049 6631 70799, if you feel uncomfortable with this please send us an email with your telephone number and we will give you a call back.

We reserve the right to request additional information, such as CVV (Credit card verification value--the 3 digit number on the back of the card) and photocopies of your credit card (front and back) for orders which fall into certain categories. Categories where we can request this information: differing :"Bill to:" and "Ship to:" addresses.

Debit Cards: We accept VISA and MC debit cards as well as credit cards. For our UK customers: we welcome all SWIFT cards. However some SWIFT cards do not work on our credit card processing equipment, mainly cards starting with "6". We are sorry for any inconvenience caused. We do not accept EuroCheck credit cards via Internet.

Checks: We DO NOT accept checks.

Wire Transfers / No Credit Card? We accept wire transfers at no additional charge. Wire transfers take on average 3 working days to reach us thus your order will take that much longer. To arrive at the correct total for your wire transfer, please ensure that you have selected your VAT of 19% (if the order is to be shipped within the EU) and that you have chosen your desired shipping method in your shopping cart.

Please use an International Wire transfer or a Überweisung. Starting on 1 July 2003 International Wire Transfers within the EU are charged the same rate as a national bank transfer. For International Wiretransfers, please use the following bank information and instruct your bank that you will pay the wire fees (applies only if you are outside the EU) and that all wire transfers must be in Euros. We will not assume your wire transfer fees or currency conversion fees:

Account Name: Schmuckperlen G2B GmbH
Bank: Postbank Frankfurt
Account No.: 0753292600
ABA: 50010060
IBAN (International Bank Account Number): DE855001006007532926 00
BIC/SWIFT (Bank Identifier Number) PBNKDEFF

Manual Orders: All phoned, faxed and e-mailed orders incur a 5.00 euro handling charge. Orders on our secure servers are convenient, easy, accurate, up-to-date and absolutely safe. You don't need to leave your credit card number on-line to place an on-line order. You can fax the credit card number to any of the above fax numbers or leave it on our answering machines. If you prefer not to leave your credit card on-line, select the first shopping cart screen (under the ordering instructions box) either the option "I will call with my credit card number" or "Credit card on file with MiraPerla". This way you won't incur the 5.00 euro handling fee.

Invoices: We are unable to issue invoices for value other than that of the merchandise. We can mail the invoice separately from the shipment and, if desired, to a different address. We can declare the beads on the customs slip as "Glass beads," "Craft supplies," "Beads," "Artist Materials" and similar. If you have a preference, please annotate in the comment box when ordering. This information is not necessary if your ship to country is located in the European Union.

Within 10 days of receipt of your order include a copy of the original invoice, and have the beads in their original bags with the correct sticker still attached. Regular AirMail shipping is fine and costs on average about US$4.00 - US$6.00 from the United States. On the outside of the package please affix a small green customs sticker CN22, which states Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice. Customers within the EU don't need to us a customs sticker.

We charge a 15% restocking fee for return of Swarovski crystals, as these are standardized and never vary, all other conditions as above.

It is very easy. All you need to do is include a copy of the original invoice, and have the beads in their original bags with the correct sticker still attached. Regular AirMail shipping is fine and costs on average about US$4.00 - US$6.00 from the United States. On the outside of the package please affix a small green customs sticker CN22, which states "Return of German Merchandise, Unstrung glass beads TARIC-Code 70181051". Please don't forget the copy of the original invoice. That's all there is to it.

Schmuckperlen G2B GmbH
MiraPerla.com-Return of German Merchandise
Im Grund 18
D-36304 Alsfeld
Germany
AIR MAIL

We only accept return of jewelry that is in its original condition and packaging, unworn. Earrings may not be returned for hygenical reasons. Return of jewelry needs to be made with in 3 days of receipt, all other conditions as above. Special orders may not be returned.

All shipments are shipped from Alsfeld, Germany.

To view our shipping costs please click on the following link: http://www.miraperla.com/information.php?info_id=2

Shipping cost are not on an exact cost basis, however includes postage and handling fees. Whenever possible we will combine separate shipments to save in shipping fees. Equally we may divide a shipment to lower postage on the order. Please expect your package 7-10 business days (yours and ours) after placing the order. We will notify you by e-mail if we encounter delays, equally you may check on our order status system the status of your order at any time. Shipping your order to you comprises of us picking the beads, assembling the order, communicating with you and shipping the merchandise out. Shipping fees cannot be refunded for that reason.

Shipments: While we make every attempt to ship within 24 hours, orders are normally shipped within three (3) business days after receipt of order at MiraPerla.com. Once orders have entered the picking cycle orders can no longer be cancelled.

Delays may occur if your address is incomplete (especially on phone or fax orders), your e-mail address invalid or your credit card payment does not clear. FEDEX and UPS cannot deliver to a Post Office box and require a valid phone number. Delays and additional cost can incur if incorrect address information is received. These cost are to be bourne by the customer. PayPal payments paid via eCheck take up to ten days to clear and will ship after the eCheck has cleared. Allow 1 week during a major show. Custom work requests may require an additional 3-7 business days. Please note that Venetian beads are always in short supply - they are handmade.

Order Status and Tracking Info: You can track your order status by logging into your account and checking on the status. Your package can be tracked (however limited) at the Deutsche Post Web site. Or by clicking on the tracking link for FEDEX and UPS shipments we provide you via email.

Expedited US packages can be tracked with the US Post Office at www.usps.com/shipping/trackandconfirm.htm within hours after posting the packages.

Shipping Dates for Christmas: Registered Mail usally takes 2 weeks to reach the customer and, for that reason we stop using Registered Mail service for shipments outside of Europe on 6 December. Expedited Mail takes about one week to reach customers outside of the EU and for that reason we don't recommend it after 15 December.

Our policy is to ship the same day the order gets in, whenever possible (this applies specially during the Christmas season) provided that we receive your order prior 8:00 am German time (or 7:00 am GMT). We will make every attempt to ship out orders, which are received later, however cannot guarantee it. This also means that we should have received your payment :-), credit card is best as it is fastest and will insure your shipment leaving.

To avoid disappointments please watch out for the three the "Insufficient Stock" next to an item in the shopping cart. This means that we don't have the quantity on hand to fill your order. As a service to you we'll normally confirm if you intended to backorder or if you would prefer a substitution. If you are aware of the backorder situation, as short comment to that effect will avoid delays. If you've saved your shopping cart for a while, items which were in stock when you saved the shopping cart, may no longer be in stock when you place the order.

Claims and Shipments Damaged in Transit, Damaged Merchandise: All claims must be reported within three (3) days of receipt of the shipment. It is the customer's responsibility to correspond with FEDEX and UPS and file the claim. Pictures as proof of damage either from a scanner, copier or digital camera are required. In case of loss or damage, please file a claim with the carrier immediately upon receipt of damaged merchandise or suspected loss of shipment. When contacting us, please state the SKU number and order number and forward the digital proof of damage. Don't send anything back until we have asked you to do so and if you send something back follow our return instructions. The customer's failure to follow the instructions above or failure to file the complete claim within the time period alloted may result in the claim not being adjucated. It is our standard policy to replace broken merchandise and not issue credit. It is at our discretion to require merchandise to be returned or to accept scanned or digital pictures as proof.

Lost Shipments: Suspected lost FEDEX and or UPS shipments need to be reported within 2 days of the expected arrival date by email or fax to MiraPerla.com. Lost postal shipments need to be reported within a week of the expected arrival date. Notices about lost shipments are to be sent by email to miraperla@miraperla.com or by fax. You are provided a tracking link via e-mail or can access tracking information through our order status page for this purpose. The customers failure to timely report lost shipments or assist with the recovery of the shipment will lead to denial of any resulting claims. The customer is responsible for correct address information.

European Union Orders Only
All our prices are ex VAT due the fact that we export heavily. For that reason, all EU orders will be charged 19% VAT, unless you have a VAT license on file with us. If we incur a backcharge from German Customsoffice due to incorrect VAT number or expired VAT license, we reserve the right to charge your account accordingly.

U.S. Customs And Import Duties
Our loose unstrung glass beads are free of U.S. import duties or customs, under HTS 70181011 in the International Tariff database, and are made in Italy. Freshwater pearls are produced in China and are free of customs and duty in accordance with HTS 710121. If you are in the U.S. and are asked to pay customs do NOT pay customs duties, but contact us immediately. We will fax you documentation which will clear up the situation as the beads and pearls are free of US customs duties.

Countries other than U.S., please check your country's custom regulations to find the most advantageous customs category for you. We can declare the beads on the customs slip as "Glass beads," "Craft supplies," "Beads," "Artist Materials" and similar. If you have a preference, please annotate in the comment box when ordering. This information is not necessary if your ship to country is located in the European Union.

Invoices
We are unable to issue invoices for value other than that of the merchandise. We can mail the invoice separately from the shipment and, if desired, to a different address. We can declare the beads on the customs slip as "Glass beads," "Craft supplies," "Beads," "Artist Materials" and similar. If you have a preference, please annotate in the comment box when ordering. This information is not necessary if your ship to country is located in the European Union.

Country of Origin Information:
Glass beads HTS70181019 (International Taric database), Made in Italy (EU).
Swarovski Crystals & Imitation Pearls are glass beads made in Austria (EU).
Czech Beads are Made in Czech Republic (EU).
Miyuki Japanese Seed beads are Made in Japan.
Goldplated & Silver parts are made in Italy & Ireland (EU).
Freshwater pearls Made in China HTS710121

COPYRIGHTS

All our pictures are copyrighted and may not be used without permission. Please note that we will enforce the copyright and track use via Digimarc.

Digimarc and the Digimarc logo are registered trademarks of Digimarc Corporation. The "Digimarc Digital Watermarking" Web Button is a trademark of Digimarc Corporation, used with permission.

• On the Internet: www.MiraPerla.com on our Secure Servers

Via U.S. Fax: 1.800.507.0382 - Click here for our Fax Order Form
Via German Fax: +49 6631-707799 - Click here for our Fax Order Form
Via E-Mail: orders@miraperla.com

• Via Postal Mail:
  MiraPerla.com
  Schmuckperlen G2B GmbH
  Im Grund 18
  36304 Alsfeld
  Germany

• Via Phone:
  in U.S., 1.800.507.0382 (Voice Mail)-Please do not call for catalogues.
  in Germany, +49 6631-707838
  

Customer service
Fax: +49 6631-707799 Phone: +49 6631-707838

Hours: Monday - Friday: 10:00 - 17:00, or by appointment. If you would like to visit our store, please click here for Directions and Travel Information.

IMPRESSUM:
Responsible for site content per the laws governing media and press:

Schmuckperlen G2B GmbH
Managing Director Kathrin Hall
Im Grund 18
36304 Alsfeld
VAT ID Number in accordance with §§ 27a Umsatzsteuergesetz: Umsatz-Steuer ID Nr: DE813713908
Traderegister No. : HRB5444
Jurisdiction : Amtsgericht Alsfeld
06631-707838

Responsible for content per §§ 10, Absatz 3, MDStV: Kathrin Hall (address as above)